Mission Statement and Patient Bill of Rights

Mission Statement

Caring Touch Medical, Inc. is committed to establish, promote and provide the highest standards of professionalism in the delivery of Orthotic, Prosthetic and Mastectomy Care.

We are a company of people committed to:

• Providing the Patient with the finest products backed by consistently top-quality service.
• Delivering these products and services efficiently, thus ensuring fair prices to the Customers.
• Treating the Patients as we expect to be treated – putting the Patient first every day – and meaning it.
• Being leaders in quality, efficiency, and Customer/Patient satisfaction.
• Insisting on an inclusive work environment where every single person is given encouragement, support, and the opportunity to succeed.
• Expecting and accepting from ourselves nothing short of the best.

Patient Bill of Rights

We are an organization dedicated to ensuring professional fitting of Mastectomy supplies, Lymphedema Garments, Compression Garments, and other Durable Medical Equipment.

You, the Patient, have the right to:

• Be treated fairly.
• Quality care in an environment absolutely committed to providing you with the best care and satisfaction.
• Treatment that is recommended by your physician or other referring source with input from the professional staff of Caring Touch Medical and your valuable input.
• Be encouraged to ask any questions during your visits with us pertaining to your care with the understanding that each will be promptly considered and responded to.
• Receive ample information and education concerning the item for your care.
• You are urged to, participate in decisions about the scope of your treatment, including the establishment of goals and expected outcomes from the services we provide. You should actively participate in the dialogue with your fitter to ensure that we understand your goals.
• Request the cell phone number of the fitter you are working with in case you need to contact us after normal business hours. You have the right to see another fitter if your original fitter is not available or for any other reason.
• Understand the charges you will be responsible for in whole or in part along with any insurance coverage you may have. We will advise you of any copayments or deductibles at the time your garment is fitted. Your portion of the payment is due at this time and our payment policy is listed on the Patient Input Sheet that you will be asked to sign or have signed.
• Let us know if you are dissatisfied with our services. See the Patient Services representative at the front desk for a complaint form. Management will review the complaint and provide you with follow up contact within 5 business days by either a call, email, fax, verbal discussion or letter. We will work with you to resolve the issue within 10 business days of the initial complaint.
• We will provide you with a Patient Satisfaction Survey to complete either in the office or at your leisure. Letting us know how we did will help us help you better in the future.